Service from Porsche - Taycan Cross Turismo

According to a Porsche forecast, approximately 80 per cent of a Taycan’s charging processes will take place at the owner’s home overnight. Porsche offers a multi-step check of owners’ individual charging situations and extensive charging equipment for this purpose.

In the Porsche Charging Pre-Check, interested parties can find out at an early stage whether charging at their home is generally possible. In a short online survey, information on the living and parking situation, existing power connections and Internet availability is collected. On the basis of the information provided, the potential customer will receive an initial estimate. If an individual consultation is requested, prospective customers can forward their Pre-Check-ID to a Porsche Centre.

The Porsche Centres also offer a Home Check before the vehicle is purchased. An electrician will check the conditions on site and can also install the charging station at a later date. The Porsche Centre will receive a report from the home visit in order to be able to provide the customer with the best possible advice on the choice of charging equipment.

Charging on the road: Porsche Charging Service with more than 150,000 charging points

Around 20 per cent of charging operations are performed at public charging stations. For this also, Porsche has developed its own solutions for its customers. On journeys, customers can access the Porsche charging network via the Porsche Charging Service, which enables them to locate charging points and begin charging. Billing also takes place via centrally stored payment data. There is no need to register with the various operators. This is done across countries, at a unit price per market and independently of currency. The corresponding Charging App and the Porsche navigation system guide customers to the selected charging station.

The Porsche Charging Service provides the customer with access to over 150,000 public AC and DC charging points in over 20 European countries. In North America, all Electrify America and Electrify Canada charging points are integrated in the Porsche Charging Service. In China, there are already 213,000 charging points through a local Charging Service solution. The Porsche Charging Service is being continuously developed to integrate additional charging points and improve the offering.

The app provides real-time information on the location and availability of the charging stations as well as the price of a charging process. Authentication takes place at the charging station

via Charging App by scanning the QR code, directly in the app,
via a Porsche Taycan Charging Card, which users receive free of charge after registering for the service, or
via the Plug & Charge function where users just have to connect the charging plug. In addition to availability in the charging infrastructure of the respective market, a prerequisite for this is a corresponding charging contract, for example with Porsche Charging Service. Authentication data is saved in the vehicle. As a result, the charging station automatically identifies the connected vehicle. ISO standard 15118 ensures that the communication between infrastructure and vehicle is tamper-proof. Payments are also processed automatically. Plug & Charge is already operational at Ionity charging stations in Germany, Norway, Denmark, Sweden, Finland, Italy and the Czech Republic. Twelve more European countries will follow in the first half of 2021. In the US and Canada, Plug & Charge will also be available from Electrify America and Electrify Canada at many charging points in the first half of 2021.

All charging operations with Porsche Charging Service are carbon-neutral. Porsche drivers can filter the available charging stations using the Green Electricity charging station filter. In this case, only charging stations where correspondingly certified power is used for charging are displayed. The emissions produced at all other charging stations are automatically offset by Porsche Charging Service in cooperation with &Charge GmbH, a Porsche company. In Europe, the US and Canada, use of Porsche Charging Service is included for the first three years. The charges for the charging operations themselves depend on the amount of electricity charged (kWh) and also on the charging duration. The prices are displayed in detail and also graded according to power output class/charging speed. The app can be used on all mobile devices with iOS or Android operating systems and the service can be used by all Taycan customers. Use for Porsche hybrid vehicles is not currently possible.

Ionity high-power charging network: 400 stations on major European transport routes

With the creation of the Ionity joint venture, the BMW Group, Daimler AG, Ford Motor Company, Hyundai and Volkswagen Group have joined Porsche AG in paving the way for the most extensive high-power charging network for electric cars in Europe.

Ionity will build and operate a total of 400 high-power charging parks, of which 335 parks had already been completed as of 15 February, 2021. These are being located on motorways and main transport routes across large parts of Europe. They are publicly accessible and located an average of 120 km apart. Ionity is collaborating with strong business partners such as Tank & Rast, Shell and Circle K, and benefits in particular from the attractive locations of these partners. Each Ionity high-power charging park has multiple charging stations. The network uses the European charging standard Combined Charging System (CCS). The charging capacity of 350 kW per charging station enables suitably designed vehicles such as the Taycan Cross Turismo to charge much faster than with currently available systems.

The battery-saving charging mode is a new function. This can restrict the charging capacity at suitable charging points (e.g. Ionity high-power charging stations) to around 200 kW, when customers are planning to take a longer break from driving. This extends the battery’s service life and reduces the overall power loss. Drivers can select the battery-saving charging mode on the central display. Of course, if customers choose not to use this option, a charging capacity of up to 270 kW remains available at 800-volt high-power charging stations.

A further highlight is the exclusive Porsche Destination Charging. In this, BEV and PHEV customers can charge their Porsche free of charge at top destinations. The service already offers more than 2,000 AC charging points in over 50 countries at locations such as selected hotels, airports, museums, shopping malls, sports clubs and marinas. Further expansion of the network is in full swing.

Porsche is also supporting the global establishment of a fast-charging infrastructure, in some cases together with partners.

At selected locations in the pilot cities of Shanghai, Beijing, Tokyo, Osaka, Nagoya and London, Porsche Charging offers customers the opportunity to charge their vehicles at four of their own high-power charging points.
The Porsche dealer network will also be equipped with 800-volt high-power charging stations.
In the US and Canada, Electrify America and Electrify Canada have set up more than 2,400 DC charging points with a DC charging capacity of more than 50 kW.
Charging as Mobility Service (CAMS) is a joint venture of the Volkswagen Group in China. The aim is to put into operation around 4,000 DC charging points in 20 major Chinese cities.
In selected markets, Porsche is working with local partners on the development of a charging infrastructure with selectively installed, fast-charging corridors.